Hyderabad-based technology company introduces an AI-led platform to help businesses automate customer conversations, workflows, sales and support on WhatsApp
Hyderabad (Telangana) [India], August 11: mTouch Labs, a Hyderabad-based technology and digital solutions company, has announced the launch of ZunoPilot, an AI-powered WhatsApp automation platform designed to help businesses automate customer conversations and build intelligent customer journeys through WhatsApp.
ZunoPilot combines AI agents, automated workflows, campaigns, a shared team inbox, lead qualification, appointment booking, API integrations and human handoff within a single platform.
As WhatsApp becomes an increasingly important communication channel between businesses and customers, organisations often depend on employees to manually respond to enquiries, qualify leads, schedule appointments and provide support. ZunoPilot aims to automate many of these repetitive interactions while ensuring that human teams can take over conversations whenever required.
Turning Conversations Into Customer Journeys
Rather than functioning only as a WhatsApp inbox or campaign tool, ZunoPilot is designed around automated customer journeys.
For example, when a prospective customer sends a WhatsApp message, a ZunoPilot AI Agent can understand the enquiry, respond using information provided by the business, collect customer details and determine the appropriate next action.
The platform can then trigger workflows for activities such as lead qualification, demo requests, appointment booking, customer support or interactions with external business systems through APIs.
When human assistance is needed, the conversation can be seamlessly transferred to a team member through ZunoPilot’s shared inbox.
AI and Automation Working Together
A key focus of ZunoPilot is combining generative AI with business workflow automation.
Businesses can configure AI Agents using information about their products, services and processes. Instead of depending entirely on traditional menu-driven chatbots, these agents can understand natural-language conversations and determine appropriate responses or actions.
“Businesses are already using WhatsApp every day to communicate with their customers. The opportunity is to make those conversations more intelligent and actionable,” said a spokesperson for mTouch Labs.
“With ZunoPilot, our goal is to help businesses move from a customer message to an actual outcome — whether that is answering a question, qualifying a lead, booking an appointment, triggering a workflow or handing the conversation over to the right person.”
Built on the Official WhatsApp Business Platform
ZunoPilot integrates with Meta’s official WhatsApp Business Platform. Businesses connect their own WhatsApp Business Accounts and pay applicable WhatsApp messaging charges directly according to Meta’s pricing, while ZunoPilot charges separately for use of its platform without adding a markup to WhatsApp messaging charges.
The platform is being positioned for businesses across industries including healthcare, education, real estate, professional services, retail, e-commerce, automotive and hospitality.
The launch also represents mTouch Labs’ growing focus on AI-led SaaS products alongside its software engineering, cloud, mobile, web and artificial intelligence services.
With ZunoPilot, mTouch Labs is betting that the next phase of business messaging will go beyond simply exchanging messages — combining AI, automation and human teams to turn WhatsApp conversations into measurable business outcomes.
For more information, please visit: https://zunopilot.com/
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